At Prettify, we want your shopping experience to be as smooth and secure as possible.
We proudly accept the following trusted payment options:
Accepted Payment Methods
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Union Pay
- Visa
Currency
All transactions on our website are processed in British Pounds (GBP) and include VAT where applicable.
Please make sure your chosen payment method supports GBP to avoid any currency conversion fees that may be applied by your bank or payment provider.
Payment Processing
Order Confirmation
Once your payment is successful, you’ll receive an order confirmation email containing your purchase details.
Please allow up to 24 hours for payment verification and confirmation.
Declined Payments
If your payment is declined:
- Verify that your bank or payment provider hasn’t placed any restrictions on your card.
- Try completing your order using an alternative payment method from our accepted list above.
Security and Fraud Prevention
- Your security is our top priority.
- All transactions are encrypted with industry-standard SSL technology.
- We never store credit card details on our servers.
- To protect against fraud, Prettify reserves the right to cancel any suspicious orders. If verification is needed, our team will contact you via the email address provided at checkout.
Refunds and Cancellations
For detailed information, please refer to our Return & Refund Policy.
- Approved refunds will be issued to the original payment method.
- Once your return has been received and verified, refunds are usually processed within 7 business days.
(Please note that your bank or provider may require additional time to post the funds.)
Shipping Information
We offer fast and reliable delivery across the United Kingdom.
For complete details, please see our Shipping Policy, which covers:
- Estimated delivery times
- Available shipping methods
- Order tracking information
Privacy Protection
We handle your personal information with the utmost care.
- All personal and payment data is processed securely.
- We comply fully with applicable data protection laws.
For more information, please review our Privacy Policy.
Customer Support
Store Name: Prettify (Part of N Romero)
Business Address: De Kromme Geer 4, 5709ME, Helmond, Netherlands
Chamber of Commerce Number: 91348528
VAT-No: NL004884818B21
Email: info@prettify.uk
Phone: +31 6 2423 2323
Opening hours customer service
Monday - Friday: 9:00 AM - 5:00 PM (GMT)
Saturday - Sunday: Closed
We aim to respond within 24 hours.